Chanél Carstens

Hi, I'm Chanél

I'm a Senior Product Designer with a strong background in FinTech. I like building things that actually make sense to the people using them, which means I spend a lot of time on hands-on research before I open Figma.

I care about outcomes more than outputs. Good design isn't just what it looks like, it's whether it solved the right problem.

All designs have been reviewed for QA by my cat...

Projects

Work Product Management
B2B SaaS

Work Product Management

What started as a facelift became something much bigger.

I joined the Tasks project to refresh the UI, but after doing my own research using Co-Flo's own tools and speaking directly to customers, the findings pushed us toward a fuller rethink — including new functionality that hadn't been on the original roadmap.

I was the sole Senior Product Designer across two connected workstreams, Tasks and Key Dates, designing for both the admin and end-user sides of the product. Key Dates arrived as a single epic doc. Everything else was mine: stakeholder management, prioritisation, PRDs, designs, dev tickets, and QA.

The most interesting design challenge: users asked for a calendar view. When we actually spoke to them, a timeline made more sense. Research changed the answer.

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Lulapay B2B BNPL
B2B BNPL

Lulapay

What started as a Google Form and a shared inbox became a full self-service platform for buyers and suppliers. Over five years of real user feedback shaped the design and I led the build from first prototype to launch.

Some details have been omitted as this product hasn't launched publicly.

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SafeDeal confirmation screen
SafeDeal listing view
SafeDeal by Gumtree

Pay & Ship

Gumtree is one of the most visited sites in South Africa. This project turned it from a listings platform into a place where people could actually buy and sell with confidence. Think South Africa's answer to eBay, but for secondhand goods.

I joined mid-project specifically for my fintech background. My job wasn't just designing the checkout flow — it was figuring out what a payment experience could look like for every South African, on any device, trusting a stranger with their money for the first time.

I worked with TradeSafe as the third-party payment processor and designed the full returns and dispute process from scratch.

It launched the week after I left. I've used it myself. Would recommend.

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Gumtree Stores and Dashboards
Gumtree

Stores & Dashboards

A seller dashboard for one of South Africa's most visited sites, designed to be valuable enough that people would actually pay for it.

The constraint was real: dev could only surface specific data points. No custom metrics, no wish list. Just what existed. My job was to take those fixed inputs and design a dashboard that felt indispensable to a seller running their business, whether they were on a laptop or a low-res phone.

The added complexity: commercial, product, and dev all had different visions for what this should be. Navigating that, while keeping the user's needs as the anchor, was as much a part of the design challenge as the screens themselves.

Coming May 2026

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ontact